Support Agreements

Your investment in industrial 3D printing goes well beyond the machine. From the day it arrives through every build that follows, our job is to keep it producing parts, and to build your team's confidence and capability along the way.

EVOK3D has supported industrial additive manufacturing in Australia since 2013, and has been an HP 3D printing partner since 2017. We work as a long-term partner, not a one-off sale: we stay with you from site preparation to day-to-day production.

Our approach

Service done well is a discipline. We work to find the root cause, not just treat the symptom. We tell you plainly what we found and what happens next. We use what we learn to help you prevent the next issue, not just recover from the last one.

From delivery to production

Every installation follows a structured path:

  • site preparation guidance before your system arrives;
  • delivery, installation, commissioning and calibration by our team, working with HP;
  • operator training on your own system;
  • sign-off once you are ready to produce.

Support when you need it

  • Remote support. Our specialists help you diagnose issues, answer operational questions and guide troubleshooting by phone, email and remote access.
  • On-site service. When a problem can't be solved remotely, our field service team comes to you, from routine maintenance to complex repairs.
  • Proactive health checks. We assess your system's condition to catch issues early and help keep part quality consistent.
  • Backed by HP. For HP systems, we work with HP's regional technical resources, so difficult problems reach the right specialist.

Coverage across Australia

From our Melbourne base we support customers across Australia and New Zealand, with remote support, and with on-site service across Australia.

Training that builds capability

We believe the best-supported customers are the ones who understand their own systems. Training is part of every installation, and it continues as your team grows:

  • Operator training so your team can run the system confidently from day one.
  • Maintenance training so your own technicians can carry out routine maintenance and repairs with our remote guidance. That builds in-house capability and gets you back up and running sooner.
  • Ongoing guidance as your use of the system grows.

Spare parts, handled locally

We hold critical spare parts and consumables in stock in Australia, and we manage parts end to end: from diagnosis to ordering, dispatch and fitting, or guiding your technicians through it. You deal with one local team. We use genuine manufacturer parts, and consumables and common maintenance items can be ordered online.

Talk to our service team

Whether you're planning a new system or need help with one you already run, we're here to help.

Call 1800 EVOK3D (386 533), email support@evok3d.com.au or use our support contact form.

CONTACT US

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