Return Policy for 3D Printing Company in Australia
Change of Mind Returns Please order carefully as we do not refund or exchange simply because you changed your mind or you have made an error in finalising your order (such as choosing an incorrect size or colour). We may allow a refund or store credit (at our election) on a case-by-case basis for such returns, provided that the item in question is: (a) returned within 28 days of order; (b) not used (with all original packaging); and (c) not damaged in any way.
If we allow a return in these circumstances, we will ask you to follow the returns process outlined in this Agreement.
If we allow a return in these circumstances, we will provide you with a refund or store credit only when we receive the returned product. Except in circumstances where you have been sent an item that was not what you ordered, return postage is at your expense.
A $25.00 or 20% (whichever is lower) re-stocking fee will apply to returns accepted under this clause.
Store credits must be used within 12 months of issue. Store credits may only be used to order from us and are not redeemable for cash.
Warranty Related Claims
Please refer to General Conditions of Sale for any warranty related enquiries.
Process for Returns and Refunds
When returning a product, please contact us via the Customer Support email at firstname.lastname@example.org. Once contacted we will advise you of the best way to return the product(s) and provide you with a Return Authorisation Number.
Refunds will be issued using the payment method used for purchase.
We aim to process refunds and replacements within 28 days of receipt by us of the original product.
Replacement of products, refunds and repairs will not be made until the original product is received by us and you’re claim is verified.
Subject to clause 15, we will not refund a purchase or replace a product where in our reasonable opinion the product has the following sale to you become of unacceptable quality due to misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.